Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Return Eligibility

To be eligible for a return, items must be unused, unopened, in their original packaging, and in the same condition as received. Items must also be in resellable condition.

Proof of purchase, such as your order confirmation email or receipt, is required.

We do not accept returns or exchanges if the product has been opened, used, or damaged due to customer mishandling.

How to Start a Return

To start a return, please contact us at [tradavibeusa@gmail.com](mailto:tradavibeusa@gmail.com).

Please include your order number and reason for return.

Returns must be approved before they are shipped back to us. Items sent back to us without first requesting and receiving return approval will not be accepted.

If your return is approved, we will provide instructions on how and where to send your package.

Approved returns must be sent to the following address:

7701 Southern Dr Ste E-10
Springfield, VA 22150

Return Shipping Policy

Customers are responsible for all return shipping costs.

If we provide a return shipping label, the return shipping cost may be deducted from the refund amount or must be paid by the customer before the return is processed.

For orders shipped under a free shipping promotion, free shipping is offered as a promotional benefit. If the order is returned for reasons other than our error, a defective item, or an incorrect item, the actual outbound shipping cost paid by us may also be deducted from the refund amount.

Damages and Issues

Please inspect your order upon delivery.

If the item is defective, damaged, or if you received the wrong item, please contact us within 3 days of delivery at [tradavibeusa@gmail.com](mailto:tradavibeusa@gmail.com).

Please include your order number and photos of the item, packaging, and shipping label so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

The following items are not eligible for return or exchange:

Special order items
Promotion items, including BOGO promotions
Custom or personalized products
Personal care, skincare, cosmetics, and beauty products
Sale items, clearance items, and final sale items

Please contact us if you have questions or concerns about your specific item.

Exchanges

We do not offer direct exchanges.

The fastest way to receive a different item is to return the eligible item first, and once the return is approved, make a separate purchase for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.

If approved, you will be automatically refunded to your original payment method within 5–10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at [tradavibeusa@gmail.com](mailto:tradavibeusa@gmail.com).

Contact Us

For any return or refund questions, please contact us at [tradavibeusa@gmail.com](mailto:tradavibeusa@gmail.com).